What you pay versus hiring locally
In-house figures are fully loaded cost — salary plus employer taxes, benefits, equipment and workspace — not headline salary. Ours is a dedicated agent at roughly 200 hours a month. Shared pools and pay-as-you-go start at $1 per ticket or per minute.
Timezone coverage
India Standard Time is why this works effortlessly for the UK and why the US and Australia need shift work. We staff accordingly rather than pretending the problem does not exist.
- US Eastern (EST/EDT) — Full working-day overlap, 24/5 rotation available
- US Pacific (PST/PDT) — Evening-IST shift, full overlap with West Coast hours
- UK & Ireland (GMT/BST) — Near-complete natural overlap with IST
- Australia (AEST/AEDT) — Morning-IST shift, full overlap with Sydney hours
What the team does
- White-label customer support — chat, email and voice
- E-commerce support — Shopify, Amazon, WooCommerce
- Technical support and IT helpdesk (L1/L2)
- Back office, data operations and order processing
- Inbound and outbound calling
- Content moderation and virtual assistants
Where we deliver from
Two offices, both ours, both staffed by people we employ directly.
Questions buyers actually ask
How much does an offshore BPO agent from India cost?
A dedicated full-time agent from Web Accuracy costs about $1,000 per month, covering roughly 200 working hours. Shared pools and pay-as-you-go start at $1 per ticket or per minute. The equivalent in-house hire in the United States costs $3,000-4,500 per month once payroll taxes, benefits and workspace are included, so the saving is typically 70-80%.
Which country is best for outsourcing BPO and customer support?
India remains the largest and most cost-effective option for English-language BPO, with the deepest talent pool and rates around 70-80% below US and UK in-house cost. The Philippines is often preferred for neutral-accent US voice work at slightly higher cost. Eastern Europe suits European-language and technical support but costs considerably more. For English chat, email, back-office and technical support serving US, UK, Canadian or Australian companies, India generally offers the best combination of cost, scale and English proficiency.
Where are Web Accuracy agents based?
In our own offices in Delhi and Ranchi, India. We employ agents directly rather than subcontracting to other vendors, and we do not claim offices in client cities — the cost advantage exists precisely because delivery is from India.
Can an Indian BPO team work US or Australian hours?
Yes. India Standard Time overlaps the UK working day almost entirely. US coverage runs on an evening-IST shift and Australian coverage on a morning-IST shift, both staffed as standard rather than treated as an exception.
Will customers know support is outsourced?
Only if you tell them. Agents work inside your existing tools — Zendesk, Intercom, Salesforce, HubSpot, Shopify, Twilio — using your domain, your caller ID and your tone of voice.
What is the minimum contract for offshore support?
One agent for one month. Contracts are monthly rolling with no annual lock-in. Annual commitments receive a further 10% discount.
